I want to focus on knowledge capturing in this post. It’s often overlooked as ‘self-evident’: something that doesn’t need further discussion. “We create documents and save them in a document library.” Of course, capturing information is about so much more than that. First off, I think it’s worthwhile setting up a simple conceptual framework of [...]

If you’re like me, then you’re coming to lofty concepts like ‘Knowledge Management’ through a technology lense: you’re a practitioner from an IT background and you’ve been tasked with addressing a business challenge you feel is much bigger than your abilities or experience. You’re not alone: for all the big business talk about the knowledge [...]