Posts related to working and business.
When discussing project vision, business requirements and software specifications with clients, a typical challenge is that the business analyst doesn’t act as a discussion partner but rather an order taker who has no opinions of his own. Many business analysts … [read more]
In conversation with a customer last week, I was struck by how complex and confusing records management projects can be. Even for larger organizations that have invested in records management professionals, understanding the business, technology and legal factors involved in … [read more]
I want to focus on knowledge capturing in this post. It’s often overlooked as ‘self-evident’: something that doesn’t need further discussion. “We create documents and save them in a document library.” Of course, capturing information is about so much more … [read more]
If you’re like me, then you’re coming to lofty concepts like ‘Knowledge Management’ through a technology lense: you’re a practitioner from an IT background and you’ve been tasked with addressing a business challenge you feel is much bigger than your … [read more]